Last Updated: June 18, 2026

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, book automotive services, or communicate with our shop.

1. Information We Collect

We collect personal information that you voluntarily provide to us when using our website or booking services. This includes:

• Contact Information: Your name, email address, phone number, and physical billing or mailing address.
• Vehicle Data: Make, model, year, VIN (Vehicle Identification Number), license plate number, and service/modifications history.
• Payment Information: Credit card or debit card details processed securely via phone or our online payment gateway. 

2. How We Use Your Information

We utilize the collected information strictly to manage your vehicle services and enhance your customer experience. Your data is used to:

• Progress Alerts: Send mandatory milestone updates, service alerts, and text/email updates regarding your vehicle’s repair status.
• Order Processing: Facilitate upfront parts purchasing, service billing, and online deposits.
• Customer Support: Respond to your inquiries, appointment requests, and diagnostic questions.
• Legal Compliance: Comply with Massachusetts consumer protection reporting laws and vehicle lien filing procedures if necessary.

3. Text/SMS Communication Policy

If you opt-in to receive progress alerts via SMS/Text Message:

• Frequency: Message frequency varies depending on the length and scale of your vehicle’s project.
• Carrier Rates: Standard message and data rates may apply depending on your mobile carrier plan.
• Opt-Out: You can reply “STOP” at any time to halt automated text communications.

4. Data Sharing and Shop Management Systems

We do not sell, trade, or rent your personal information to third parties. We only share information with trusted platforms and vendors to complete your service:

• ALLDATA Shop Management: We utilize ALLDATA shop software to securely store vehicle history, generate repair orders, manage invoicing, and track progress milestones.
• Payment Gateways: Financial data is routed directly to secure, PCI-compliant payment processors.
• Parts Vendors: Vehicle details (such as VIN) are shared with distributors to order correct performance parts or handle core returns.
• Legal Authorities: Data may be shared if required by law, court order, or during a mechanic’s lien process.

5. Data Security

• Encryption: We implement commercial-grade encryption and Secure Sockets Layer (SSL) technology to protect transactions and communications.
• Access Control: Employee access to your personal information is strictly restricted to those who require it to perform necessary shop labor or administrative billing.

6. Massachusetts Privacy Rights 

In accordance with Massachusetts consumer protection frameworks:

• You have the right to request a summary of the personal information we hold about you.
• You may request that we update, correct, or delete your contact records, provided there are no active, open work orders or unpaid legal liens attached to your vehicle.

7. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be reflected on this page with an updated June 18, 2026 date.